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Refund Policy

Last updated September 2026. This policy applies to subscriptions purchased from Watchgauge HQ for First Dials. Please also read our Terms & Conditions and Privacy Policy.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

To request a refund, email us at support@watchgaugehq.com from the address on your account. Approved refunds are returned to your original payment method through our payment provider, usually within 5–10 business days.

Cancelling your subscription

You can cancel your subscription at any time from your account page via Manage billing. Cancellation stops future renewals and takes effect at the end of your current billing period — you keep full access until then.

Your Australian Consumer Law rights

Nothing in this policy limits any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

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Value scores and market values are our opinion only, built from market and sold price data — they are not valuations or advice. Dealer licence numbers are shown only where the licence has been verified against a state secondhand dealer register.

© 2026 Watchgauge HQ. All rights reserved. First Dials is an information and alert service only. We are not the seller, agent or broker of any watch listed, we are not a party to any transaction between you and a dealer, and we do not provide valuations, authentication, financial or investment advice. Value scores, market values and discount indicators are opinion-only estimates generated from third-party market data and may be incomplete or out of date — it is unreasonable to rely on them when buying or selling; always verify price, condition, authenticity and availability directly with the dealer. Prices are in AUD and include GST where applicable. Subscriptions renew automatically until cancelled and free trials convert to paid plans unless cancelled before the trial ends. Alerts depend on dealer data and carrier delivery and cannot be guaranteed. Listings are aggregated from the publicly available websites of Australian dealers on an opt-out basis — dealers may request correction or removal at any time via our Listing Data & Sources Notice. Your use of this site is governed by our Terms & Conditions and Privacy Policy. Nothing here excludes rights you have under the Australian Consumer Law.

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